Amanda Milling: We take all allegations of human rights violations seriously, and the Foreign Secretary, ministerial colleagues and senior officials have raised Mr Johal’s allegations of torture and his right to a fair trial with the Government of India more than 70 times.
There is a legal right to consular assistance. As colleagues will know, the UK is party to the Vienna convention on consular relations, a multilateral agreement setting out how states will co-operate in support of their nationals overseas. Our ability to provide consular assistance remains, at all times, dependent on states respecting the Vienna convention, and it must be done in accordance with the laws of that country. Even if a right to consular assistance were enshrined in domestic law, our ability to provide it overseas would continue to remain wholly dependent on the co-operation of host states. It would not help many of our most complex cases.
As I set out earlier, we continually seek to improve our consular services. We welcome feedback, and we use it to improve our services and to provide the best possible assistance. We have learned lessons during the pandemic about how we can operate remotely. We are not complacent about the overwhelmingly positive feedback we receive, and I acknowledge that there are always areas where we can improve. We have a dedicated learning team, who ensure that our staff have the knowledge and skills they need to support British nationals. We have, for instance, included testimony from bereaved families in our training modules on how to support people bereaved through murder and manslaughter. It helps staff to understand the perspective of somebody needing that assistance. We also have a robust complaints process for those who feel that we have not provided the service that they needed. I want to reiterate our openness to working with others, particularly the all-party group, to ensure that British nationals receive the right support, tailored to their circumstances.
To conclude, our consular staff at home and abroad work extremely hard to support British nationals in distress and their families, often in difficult circumstances. We take every single consular case seriously. Our trained and expert staff work with empathy and aim to offer the help that is needed, be that advice or practical support. They are not lawyers, medics, police detectives or social workers, but what they try to do is ensure that British people have the information and support they need to help them deal with the situation they face.